FAQ
Common questions
A few things goalie coaches ask us most.
- What does it cost?
- GoalieBook is currently free for founding coaches during early access. You'll see and approve any future pricing before paying anything. Card payments processed through Stripe carry standard Stripe fees, which come out of the coach's payout; coaches who want to cover them build them into their program price. E-transfers carry no GoalieBook fee.
- What payment methods do you support?
- Credit cards via Stripe Checkout, and e-transfer (Interac). E-transfer registrations sit in a pending state until the coach marks them paid.
- Do I need to set up Stripe myself?
- If you want to accept card payments, you'll connect Stripe from the dashboard. It takes a few minutes. Stripe handles identity verification and the money lands in your bank account directly. If you only want to accept e-transfer for now, you can skip Stripe entirely.
- Do goalies need to create an account to register?
- Yes, but it happens as part of their first registration, with no separate sign-up and no password to choose. When a family registers again, they sign in with a one-time code emailed to them (or with Google or a password if they've set one up). Goalie accounts give you cleaner repeat registrations because they can select a previously saved goalie, review their registrations, and confirm payment status without asking you.
- Can I issue refunds?
- Yes. Refund any registration from your roster with one click. For card payments, Stripe handles the refund and the goalie gets a confirmation. For e-transfer, mark the registration refunded once you've sent the e-transfer back manually.
- What happens to my data if I leave?
- You can export your roster as a CSV anytime. Your data is yours.
- Can two coaches at one academy share an account?
- Yes, multiple coach sign-ins for one school are available on request. Email me at [email protected] and I'll set it up for your school.
- Who's behind GoalieBook?
- I'm Kenzie Campbell, and I build and run GoalieBook myself. When you email, you get me, and I'll personally help you get set up. Card payments go through Stripe straight to your own bank account, and you can export your roster as a CSV anytime.